I love Indian people, I am Indian. They are a generous, down to earth bunch. No superiority complexes with Indians. Sure we are the butt of jokes on accents and smells, but overall, I love my people. Only every now and then, I come to the conclusion that there may be some truth to those jokes:
(Please read the following in Apu’s voice~ I’m not promoting stereotyping here, but honestly the ICIC Rep, was Apu’s cousin)
ICIC: Good Morning, Thank you for Calling ICIC Bank, how may I be of assisting today?
CP: Well, I opened a high interest savings account on line, and I got an email saying to give you guys a call.
ICIC: Madam, Just to confirm, you are calling ICIC Bank because you have a high interest savings account. Please confirm Madam.
CP: No, I applied for one, but I got an email saying to give you guys a call to complete the account set up.
ICIC: Ok Madam, what I heard was you are calling about the high interest savings account; Please confirm that what I heard is true.
CP: well yeah…...sort of…..
ICIC: Madam Please tell me your name
CP: Cranky Putz, C-R-A-N-K-Y P-U-T-Z
ICIC: Madam, I heard CRANKY PUTZ, please confirm that this is correct.
ICIC: Madam please holding on, while I secure access to your personalized information
(4 long, horrendous on hold song-minutes later)
ICIC: Madam I am sorry to inform you that you do not have a High interest savings account with us. Please go on our website and set up one.
CP: (Reaching the height of irritation) Yes I know that, I did apply for one, and YOU GUYS sent me an email to call you
ICIC: Madam, I am so sorry, Just to confirm you are interested in applying for a high interest savings account, please confirm what I have confirmed.
ICIC: Pardon me madam?
CP: Look can you not just look up my information?
ICIC: Madam, Just to confirm I am going to put you on hold while I talk to my superior to find the bestest solution to your problem….
CP: Bestest?? OK fine. Whatever….
(Four minutes later)
ICIC: Madam I just want to confirm to you that you do not have an account with us, please go to the website to apply for one, please confirm that you understand this statement
CP: Never mind, goodbye,
ICIC: Madam just to confirm that you are now saying you wish to end this conversation, I would like to thank you for calling ICIC, and wish to ask you to call you again, so we can help you with any problems you may have.
CP: (Incredulous silence, before slamming the phone down.)